Privacy Policy

UPS Moving Supplies is a Smart Pack Solutions (SP) company. This privacy policy is specific to UPSMovingSupplies.com and does not replace the privacy policy currently in effect on other Smart Pack Solutions websites.

The UPS Moving Supplies Privacy Policy was last updated on June 19, 2008.

Protection of Customer Information

We understand the importance of privacy to our customers and visitors to UPS Moving Supplies Web site. For many years, SP’s policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as necessary to provide SP services to the customer, as required by law, or in connection with an investigation of possible illegality or misuse of SP services.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation, safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. In addition, as SP continues to develop its business, we may buy or sell subsidiaries or business units. As part of these transactions, customer information of the subsidiaries or business units may be one of the transferred assets.

Examples of information that we collect include names, addresses, e-mail addresses, credit card numbers and telephone numbers. Some of the information collected by SP is data which relates to an identifiable person ("Personal Information"). We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation, and in connection with investigations of possible illegality or misuse of SP services.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information.

Security and Integrity of Information

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

SP Web Sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Retention of Customer Information

We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

The UPS Moving Supplies Web Site

The following paragraphs describe our commitment to the protection of Personal Information as it applies to the UPS Moving Supplies Web Site, which is controlled or operated by Smart Pack Solutions (SP).

What Information We Collect And How We Will Use It

Users can visit most areas of the UPS Moving Supplies Web Site without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations.

Other Internal Uses: In addition to the uses outlined above, we may internally use your personally identifiable information in order to establish and verify your identity if you submit information to us, provide services and support to visitors to the web site, improve the web site and tailor it to your preferences, provide you with updates, promotions and other information about us, and maintain the security and integrity of our systems.

Links to Other Sites

SP may provide links to external sites as a convenience to the user. The inclusion of any link does not imply SP’s endorsement of the external site company, its Web site, or the products and services it promotes and sells. SP is not responsible for the privacy practices or the content of such Web sites.

Cookies

Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser. Although refusal of cookies will not interfere with the ability to interact with the UPS Moving Supplies Web Site, users will need to accept cookies in order to use certain functionality (for example, the Shopping Cart) provided at the UPS Moving Supplies Web Site.

We use cookies (sometimes in conjunction with other technology such as Web beacons) (i) to keep track of and administer user status, preferences, business information and other information provided by a user, (ii) for security purposes, (iii) to understand visitor usage of the SP Web Sites on an anonymous basis, and (iv) to evaluate the effectiveness of certain advertising efforts.

Information collected by cookies and Web beacons used in connection with the SP Web Sites is not used by SP to identify an individual. Other cookies are stored indefinitely on users' hard drives.

Web Surveys

From time to time, we may include a survey forms on the UPS Moving Supplies Web Site to better understand our customers' needs and to create Web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. SP will not disclose survey response information to companies or individuals outside SP with two exceptions:

Anonymized data, with all names, addresses and other personally identifiable information removed.
To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to SP customers.

IP Addresses

The UPS Moving Supplies Web Site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.

Consent To Receive Certain E-Mails

We send e-mail communications about UPS products, services and special offers to customers and others with prior consent. Each e-mail we send for marketing purposes enables recipients to opt out of receiving further marketing e-mails from UPS. There are certain e-mails that SP may continue to send to UPS customers. For example, SP uses e-mail to deliver information that registered users request. SP also uses e-mail to provide details about customer order(s).

Assent

Your continued use of this site signifies your assent to the UPS Moving Supplies Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time by posting the revised policy at the UPS Moving Supplies Web Site. Please check this page periodically for changes.

Contacting Smart Pack

If you have questions about this privacy statement, the practices of the UPS Moving Supplies Web Site, or your experience on the UPS Moving Supplies Web Site, you can contact:

webmaster@upsmovingsupplies.com

Comments, suggestions or materials sent or transmitted to Smart Pack shall be deemed to be non-confidential. SP shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.